Troubleshooting
Guidance on how to diagnose and solve issues when working with Avi-on
Login Issues
Device Connection Issues
- ★ Connecting: Firmware Updates Required for all GE-branded Products
- Power Cycle
- Connecting: how to refresh your connections
- Connecting: I cannot connect to my devices
- The manual button on the switch does not work properly, what do I do?
- How to clear application cache and data on an Android Device. See all 7 articles
Issues with Adding and Removing Devices
Updating Firmware
Alexa Issues
Battery Powered Devices
RAB
Scheduling Issues
- How to synchronize your schedules
- My schedules are not working correctly, how do I fix it?
- Why are my schedules not working correctly?
- Why doesn't my schedule turn on or off precisely at sunset or sunrise every day?
- How do I synchronize time and schedules for daylight savings or after a power outage?
- I am trying to turn a device on or off, but it is not responding. What is wrong?