Troubleshooting
Guidance on how to diagnose and solve issues when working with Avi-on
Login Issues
Device Connection Issues
Issues with Adding and Removing Devices
- ★ Adding Remote Access Bridge to Wi-Fi
- What if I don't "see" any devices on my app?
- What do I do if a device fails to remove from my account?
- I added the devices and they were working fine, but now there are gone from the app, what happened?
- My light bulb flickers at low dimming levels, what do I do?
Updating Firmware
Alexa Issues
Battery Powered Devices
RAB
Scheduling Issues
- How to synchronize your schedules
- My schedules are not working correctly, how do I fix it?
- Why are my schedules not working correctly?
- Why doesn't my schedule turn on or off precisely at sunset or sunrise every day?
- How do I synchronize time and schedules for daylight savings or after a power outage?
- I am trying to turn a device on or off, but it is not responding. What is wrong?