Troubleshooting
Guidance on how to diagnose and solve issues when working with Avi-on
Login Issues
Device Connection Issues
- Power Cycle
- Connecting: how to refresh your connections
- Connecting: I cannot connect to my devices
- The manual button on the switch does not work properly, what do I do?
- How to clear application cache and data on an Android Device.
- What do I do if my device no longer functions? I cannot reach it on the app and the buttons and lights do not work.
Issues with Adding and Removing Devices
Updating Firmware
Alexa Issues
Battery Powered Devices
RAB
Scheduling Issues
- How to synchronize your schedules
- Scheduling/Grouping Devices with Firmware Versions Less than 1.10
- Adding Additional Schedules
- My schedules are not working correctly, how do I fix it?
- Why are my schedules not working correctly?
- Why doesn't my schedule turn on or off precisely at sunset or sunrise every day? See all 8 articles