What if my firmware update fails?

What if something goes wrong:

If the update fails for any reason, just REBOOT your phone, open the Avi-on app, press the firmware update button on the device you were working on (it will now be Red) and restart the process again from the beginning.


Possible reasons for failure can include:

  • Leaving the app during the update process
  • Sometimes receiving a phone call during the update can cause a problem
  • Moving out of range of the device in the middle of the update
  • Turning off the power to the device during the update

STEPS TO ENSURE CONNECTIVITY DURING A FIRMWARE UPDATE: USE A QUALITY PHONE OR TABLET AND FOCUS

1>> NUMBER ONE FIX: temporarily re-locate the device that you are updating. Please re-locate your device to a spot that is close to other GE bluetooth devices. If you only have one GE device, then put the device in a new location where your PHONE also has GREAT connection to the internet via wi-fi or data plan. Then, FOCUS, the update takes time. Do not take calls, surf the web, or do social media...or anything else.

2>> UPDATES FAILING AT STEP 2: The reason for failure at Step 2 is because you have poor connectivity. Either relocate the switch (see #1 above) and/or LOGOUT OF THE APP ON YOUR PHONE AND USE A DIFFERENT PHONE OR HANDSET. Some phones or handsets have been damaged and/or the antennas are not of adequate quality to maintain a steady signal. 

It is possible depending on when the failure occurred that your device may not function until you successfully complete the update.

If you leave an update and your device becomes inoperable, you may need to power cycle the device for your phone be able to reach it.

DO NOT perform a device reset. This may cause a permanent loss of connectivity to the device if performed in the middle of a firmware update.


You must REBOOT your phone if it fails before trying again.  Some settings in the mobile phone operating system bluetooth software can only be reset with a reboot.  We did not make this up, it is Apple and Android, sorry.

 

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