How to Update Firmware

At various times you may need to update the firmware of your Avi-on device.  Here's how:

Updating firmware is easy and you don't need to do much.  Here is how it works:

General Tips:

  • If you use Apple phones you will need IOS 10 OR LATER
  • You will need Avi-on 1.6.0 or Later
  • Please make sure you have the latest Avi-on app before you start.
  • Give yourself a few minutes without distractions to complete the update
  • Don't do other things on your phone while the update is occurring.  Try to avoid any phone calls or other things that may distract you and the phone.
  • Stand near the device and try to stand still.  Unlike general operation of your network, the update process requires a direct connection between the phone and each device.  You may need to move around a little to create a strong connection to each device you are updating.
  • Follow the steps and execute the requests the applications makes at the time it requests it.
  • Don't stop in the middle.  The device and the phone can be a little touchy during this process if you get out of order or quit in the middle.

You will know there is a firmware update by seeing a little yellow exclamation point on the devices that need an update.

 

 

If you Have an Apple Phone, follow this process

Step 1:  Make sure you are standing near the device.  Open the app AFTER you are standing nearby.  Confirm by turning the light on and off.

Step 2:  Press the update button and Lets Get Started. The app will begin the update process

Step 3:  When asked by the app, Leave the app and swipe up (iOS) and turn AIRPLANE MODE off and on.  Note:  For Apple phones you have to Press "ok" before you can swipe to get to Airplane Mode (sorry, that is how iOS works).  This is to cycle the bluetooth radio of the phone, which is a necessary step.  Then return to the app and the update will continue.

 

Step 4:  When the phone asks to pair the device, press "Pair"  If you press cancel, the update will fail, your device will not function until you restart and complete the update process, and you will need to Reboot your Phone before starting again.  This is due to issues in the iOS and Android operating system we cannot control. If you leave an update and your device becomes inoperable, perform a hard reset on the device for it to regain functionality. Read more about hard resets here

Step 5:  The app will ask you to reset the bluetooth radio one more time again.  Leave the app and swipe up (iOS) or down (Android) and turn AIRPLANE MODE off and on. 

THAT'S IT. The app process will complete, and your device is updated.

Just to be safe, if you are updating multiple devices in a row, please REBOOT your phone in between each update.

 

If you Have an Android Phone, follow this process

Step 1:  Make sure you are standing near the device.  Confirm by turning the light on and off.

NOTE:  Some Android phone Bluetooth radios may have difficulty completing the OTA process.  While we have done everything we can to make it as reliable as possible, and it works over 95% of the time, please follow these instructions exactly to have the best success.  In particular, be sure to:

  • Stand near the device for the entire process
  • Do not do anything else with your phone until the full update is completed
  • Preferably turn off cellular connections or update at a time you do not expect to get phone calls
  • Make sure your battery is fully charged

Step 2:  Press the update button and Lets Get Started. The app will begin the update process

Step 3:  When asked by the app, say yes when the app asks to turn on the bluetooth radio.  This is to cycle the bluetooth radio of the phone, which is a necessary step.  After saying yes the update will continue.  If the app asks you to pair the device, say yes to that also.

Step 4:  When asked by the app one more time, say yes when the app asks to turn on the bluetooth radio.  This is to cycle the bluetooth radio of the phone, which is a necessary step at the beginning and end of the process.  After saying yes the phone will return to the app and the update will be finished.  If the app asks you to pair the device, say yes to that also.

THAT'S IT.  The app process will complete, and your device is updated.

Just to be safe, if you are updating multiple devices in a row, please REBOOT your phone in between each update.

 

HERE is how you can check the firmware version to see if it updated:

What if something goes wrong:

If something goes wrong, don't worry.  It will work and you will be running again.

If the update fails for any reason, just REBOOT your phone and restart the process again from the beginning
Possible reasons for failure can include:

  • Leaving the app during the update process
  • Sometimes receiving a phone call during the update can cause a problem
  • Moving out of range of the device in the middle of the update
  • Turning off the power to the device during the update

It is possible depending on when the failure occurred that your device may not function until you successfully complete the update. If you leave an update and your device becomes inoperable, perform a hard reset on the device for it to regain functionality. Read more about hard resets here


You must REBOOT your phone if it fails before trying again.  Some settings in the mobile phone operating system bluetooth software can only be reset with a reboot.  We did not make this up, it is Apple and Android, sorry.

 

 

 

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