Why does the quality of my Android or Apple phone or tablet impact my range or product experience?

Challenges with connectivity tend to be the result two things: the quality of the Bluetooth radio in your phone or your installation method.

The Quality of Your Phone or Tablet Impacts Your Avi-on Experience

Avi-on products are built on a new technology called Bluetooth Smart + Mesh. To benefit from this technology, your phone or tablet needs two things.

  • Your phone or tablet must have a Bluetooth 4.0 (aka BLE 4.0) radio. If it does not, you will not be able to download the app from the app store.
  • Your phone or tablet must have a current operating system. As time passes, Apple and Android drop support of their operating systems. When that happens, Avi-on is forced to follow suit. As a result, we only support the operating systems that Apple and Android are currently supporting.

Android phones are all manufactured by different companies. As a result, the quality of the phones varies dramatically. 

  • The quality of the bluetooth radio in the phone matters. Some Android phones have half the range of an iPhone. This means that some Android phones cannot successfully operate Avi-on products. Here is some more information on Android, Bluetooth and known issues.
  • The uneven quality of Android phones is frustrating to both the customer and to Avi-on because it dramatically impacts the customer's experience. Poor quality Android phones provide a very very poor product experience.

Phones and Tablets With Known Problems with BLE 4.0

Here is a list of smartphones and tablets that may have connection difficulties because they either have poor quality Bluetooth radios and/or they do not have a BLE 4.0 radio at all.

THIS LIST IS NOT ALL-INCLUSIVE. As phones get older, and new phones are released, then the performance of different phones vary.

  • Early iPads (early generations don't have a BLE 4.0 radios)
  • Nexus 4
  • Nexus 7 (some models do not have BLE 4.0 radios)
  • HTC (all models)
  • HTC One Max
  • HTC One X 
  • HTC Sense
  • Moto G (some models have poor quality Bluetooth radios)
  • Moto Droid Ultra
  • Moto Droid Maxx
  • Moto Droid Mini
  • Moto Droid RAZR Maxx
  • Moto (most models)
  • LG G Flex
  • Samsung Galaxy (some early models do not have BLE 4.0 radios)
  • Samsung Note (some models have short ranges that deliver a poor experience)
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