What do I do if a device fails to remove from my account?

If you try to remove a device from your account and it fails to do so:

  • Make sure the device is turned on and within range.  You may want to turn it off and back one to confirm before you try again to remove it.
  • Try several times.
  • If neither of the above recommendations work you may need to perform a "Hard Reset" on the device: First, Tap "my device is broken" after it fails to unclaim from the app. Then remove the device from the account by completing a "hard reset" by holding the button on the device for 16 seconds.
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