I can't log in to a user account, what do I do? HelpDesk March 31, 2017 04:24 Follow If you are having trouble logging in to your account: You must be connected to the internet (either via wifi or cellular service). Verify that you are using the correct username and password. Have more questions? Submit a request 1 Comments George Mager January 01, 2016 14:40 I can't log on or even register on either an Android Phone or an iPad. Both are connected to the Internet. Article is closed for comments.