A segmented network is when there are two separate “clouds” of coverage that cannot communicate with each other. This is usually caused when there is too much distance between devices. A thin network is where the devices are almost close enough together, and therefore they sometimes connect, and sometimes they do not.
- Some devices are operable from the app sometimes, but not others.
- Some devices do not turn on/off on schedule or according to scenes.
- Some devices are "offline" and not reachable by the Avi-on Remote Access Bridge. Therefore, they are not operable remotely.
The solution is the same in either case: add devices to the network and/or re-locate selected devices to improve coverage. Details below.
When this occurs, you may experience the following behavior:
- Units are powered on, but do not show up in the “adding a device” screen during initial installation
- Not all units responding when turning on/off in the app
- Moving around the site changes the devices that can be operated
- Inability to program certain devices
Cloud of Coverage
Mesh devices create a cloud of coverage. If you are anywhere in the cloud, then you will be able to control any other device inside the cloud
Devices typically achieve 60-100 feet point to point, indoors and out. Please make sure that all of your devices are within range of each other to form a solid mesh connection, especially if you are only using outdoor products.
In order to solve this issue, the most straight forward options are as follows:
- Adjust location of units, so that they are closer to another Avi-on device which you are able to control
- Add additional units to increase the density of the mesh, which will act as repeaters